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Frequently asked questions
Orders and after-sales service
I need technical/purchasing advice.
We can be reached Monday to Friday from 8am to 6pm (Paris time) by telephone on +33 4 94 99 12 36 or by email at shop@basik.fr.
How do I use my Basik gift card/my promotional code?
Make your purchases, then enter your gift or promo code at checkout.
I'm a professional.
Set up your customer data in your account to take advantage of our business benefits: enter your VAT number and your business billing address.
What size helmet should I choose?
Please refer to the size charts in the item descriptions.
Still not sure about the size?
Contact usWe're here to advise you.
My altimeter/altison is broken.
Contact us, then send the item directly to the manufacturer for an upgrade or exchange.
Deliveries
What's the status of my order?
After each order, you receive an email from Sendcloud to track the status of your package in real time.
I have ordered one or more items in stock and one not in stock (on order). Can I have a partial delivery?
This is not possible. Please place two separate orders: one for in-stock items and one for out-of-stock items.
When are shipments made?
Monday to Thursday (excluding public holidays). Orders placed before 8am go out the same day; after 8am, they go out the next day.
Do I need to insure my parcel?
We'll take care of it! All our parcels are systematically insured by our delivery partner.
Did you know? All our parcels are strapped to ensure a surprise-free arrival!
How do I get an online quote?
Use the "add to quote" tool on the product pages. Finalize in the "My quote" tab, and we'll process your request quickly. You'll receive a confirmation email once the quote has been processed. You can then accept it or convert it into an order.
I need a complete package. Do you offer preferential prices?
Yes, we recommend that you make an online quotation by selecting your preferred products.
