{"id":1894,"date":"2024-01-11T06:33:31","date_gmt":"2024-01-11T05:33:31","guid":{"rendered":"https:\/\/staging-s4j8kq.basik.fr\/?page_id=1894"},"modified":"2024-11-30T17:29:06","modified_gmt":"2024-11-30T16:29:06","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/staging-s4j8kq.basik.fr\/fr\/questions-frequentes\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"\t\t
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Foire Aux Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Commandes et Service Apr\u00e8s Vente<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tJ\u2019ai besoin d\u2019un conseil technique\/achat.<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Nous sommes joignables du Lundi au Vendredi de 8h \u00e0 18h (heure de Paris) par t\u00e9l\u00e9phone au +33 4 94 99 12 36 ou par email \u00e0 shop@basik.fr.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment utiliser ma carte cadeau Basik\/mon code promo ?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Faites vos achats, puis renseignez votre code cadeau ou promo lors du paiement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tJe suis un professionnel.<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Configurez vos donn\u00e9es client dans votre compte pour profiter des avantages professionnels : renseignez votre n\u00b0 de TVA et votre adresse de facturation professionnelle.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuelle taille de casque choisir ?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Consultez les tableaux de taille disponibles dans les descriptifs des articles.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tVous h\u00e9sitez encore sur la taille ?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Contactez-nous<\/a>, nous sommes l\u00e0 pour vous conseiller.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMon altim\u00e8tre\/mon altison est en panne.<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Contactez-nous, puis envoyez l’article directement au fabricant pour une mise \u00e0 niveau ou un \u00e9change.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Livraisons<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tO\u00f9 en est ma commande ?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Apr\u00e8s chaque commande, vous recevez un email de Sendcloud pour suivre le statut de votre colis en temps r\u00e9el.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tJ'ai command\u00e9 un ou plusieurs articles en stock et un non en stock (sur commande), puis-je avoir une livraison partielle ?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Ce n\u2019est pas possible. Nous vous invitons \u00e0 passer deux commandes distinctes : une pour les articles en stock et une pour ceux hors stock.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuand les envois sont-ils effectu\u00e9s ?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Du lundi au jeudi (hors jours f\u00e9ri\u00e9s). Les commandes pass\u00e9es avant 8h partent le jour m\u00eame ; apr\u00e8s 8h, elles partent le lendemain.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDois-je assurer mon colis ?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

On s\u2019en occupe ! Tous nos colis sont syst\u00e9matiquement assur\u00e9s par notre partenaire de livraison.<\/p>

Le saviez-vous ?<\/strong>\u00a0Tous nos colis sont cercl\u00e9s afin d\u2019assurer une arriv\u00e9e sans surprise !<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment faire un devis en ligne ?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Utilisez l\u2019outil \u201cajouter au devis\u201d sur les pages produits. Finalisez dans l\u2019onglet \u201cMon devis\u201d, et nous traiterons votre demande rapidement. Vous recevrez un email de confirmation une fois le devis trait\u00e9. Vous pourrez ensuite l\u2019accepter ou le transformer en commande.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tJ\u2019ai besoin d\u2019un pack complet, proposez-vous des prix pr\u00e9f\u00e9rentiels ?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Oui, nous vous recommandons de faire un devis en ligne en s\u00e9lectionnant vos produits pr\u00e9f\u00e9r\u00e9s.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Devis<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Foire Aux Questions Commandes et Service Apr\u00e8s Vente J\u2019ai besoin d\u2019un conseil technique\/achat. Nous sommes joignables du Lundi au Vendredi de 8h \u00e0 18h (heure de Paris) par t\u00e9l\u00e9phone au […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1894","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"staging-s4j8kq.basik.fr","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"L\u2019image en vedette devrait \u00eatre au moins 200 par 200 pixels pour \u00eatre utilis\u00e9 par Facebook et d\u2019autres sites de m\u00e9dias 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